Do you accept returns?
Yes! Our customer satisfaction is our destination! Please feel free to return any eligible item within 15 days of receiving your original order.
1. Items returned within 15 days of receiving your original order will be eligible for a refund if it has evident manufacturing defect, such as the size, style, hair material, cap construction or color doesn't match the description, please feel free to cantact us, our customer service will reply to you as soon as possible.
2. Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.
3. Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment account. Buyer needs to pay for the return shipping fee. Or you can keep the product and negotiate with our customer service for the refund directly.
4. Care and styling product, accessories, liquids, and special order items are ineligible for return. Please note that free gifts should be shipped out together with the original package.
5. After the return request has been authorized, the wigs can be shipped back to the address we gave you. Please kindly send email about your order number and returned package number.
6. Generally we would refund you within 24 hours & you will receive an email notification from paypal. If you pay for the order by the credit card, after we refund you the paypal and credit company will freeze the money temporary and they need to audit within 14-30 days in order to gurantee your account security. After the audit, you are free to spend your refund.
Whatsapp: +86 18703861608